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CAREERS

Looking for a career change? View the latest vacancies at the Motorpoint Arena Nottingham, National Ice Centre, National Merchandise and National Catering. 
 
Here at the National Ice Centre and Motorpoint Arena Nottingham, our people and those around us are at the heart of what we do and how we behave. Our passion is for our venue to be lived and breathed by everyone; whether they’re attending a concert, cheering on their favourite sports team or visiting us each day as their place of work.

By working together and having the determination and drive to succeed, we can ensure we deliver outstanding service and create everlasting memories for everyone we reach. If you have the determination to develop and be the best you can possibly be, as well as tackle tasks with integrity and innovation, we’re the right workplace for you. 

Retail Assistant
Location: Positions available at Nottingham and Guildford stores 
Salary: Minimum Wage
Hours: Casual

About Ice Locker 
Icelocker is one of the market leaders in ice sports in the UK offering a wide range of products including NHL and Nottingham Panthers merchandise while maintaining a high level of customer service.

Job Description
Using strong customer service skills, you will provide guidance and information to customers regarding the range of products within Ice Locker. You will also take payments and assist in the general running of the shop.

Key Responsibilities
-    Provide top quality customer service on a day to day basis.
-    Provide product knowledge and advice to customers on ice sports equipment

Specific Responsibilities
-    To provide payment service for all merchandise within the Ice Locker, and be jointly responsible for reconciliation of all payments and floats after every shift
-    To provide high levels of customer care at all times to Ice Locker customers and being responsible for solving customer complaints regarding merchandise and providing guidance and advice to a wide range of customers
-    To be part of a team, assisting colleagues when necessary
-    To operate within the financial rules of the NIC
-    To assist in the promotion and publicity of merchandise in the Shop as directed by the Assistant Retails & Merchandise Manager
-    To take an interest in the ice sports at the National Ice Centre and the merchandise connected to the sports
-    To take part in team training and development
-    To be part of the team working towards the achievement of both financial and development targets within the Ice Locker
-    To undertake tasks and duties as may be allocated from time to time in keeping with the responsibility of the post
Qualifications & Experience
Essential 
-    Retail experience ideal but not essential. Product training will be provided.

If you like the idea of working in a business which has people, passion and performance at the heart of everything it does, then a role at the National Ice Centre & Motorpoint Arena Nottingham could be for you.

Through delivering outstanding services and experiences, we enrich lives and help put smiles on the faces of concert lovers, comedy fans and ice sports enthusiasts who visit the venue to enjoy our vast array of leisure and entertainment activities and events. Our casual team members are an integral part of our business; delivering excellent customer service to all our visitors and having the ability to work across key areas of the venue. 

To apply, please send your CV and cover letter to nic.recruitment@national-ice-centre.com
Retail Supervisor
Contract: Full Time 
Salary: Competitive
Hours: 40 hours per week

About Ice Locker 
Icelocker is one of the market leaders in ice sports in the UK offering a wide range of products including NHL and Nottingham Panthers merchandise while maintaining a high level of customer service.

Job Description
Using strong customer service skills, you will provide guidance and information to customers regarding the range of products within Ice Locker. You will also take payments and assist in the general running of the shop. You will be responsible for supervising the team, this could include supporting in staff rotas, supporting the running of the shop during Panthers games, and being involved in buying the products for the shop.  

You will be fundamental in delivering our commercial targets for the restaurant. Working closely with the catering department managers you will contribute and influence the commercial strategy, the culture and continual success of the venue. You will be responsible for training and leading a team of waiting on staff who will act as your core team during the busy event season. 

Key Responsibilities
-    Provide top quality customer service on a day to day basis.
-    To support in the general running of the store.
-    Provide product knowledge and advice to customers.

Specific Responsibilities
-    To provide payment service for all merchandise within the Ice Locker, and be jointly responsible for reconciliation of all payments and floats after every shift
-    To provide high levels of customer care at all times to Ice Locker customers and being responsible for solving customer complaints regarding merchandise and providing guidance and advice to a wide range of customers
-    To take a leadership role within the team, supervising and guiding colleagues
-    To operate within the financial rules of the NIC
-    To assist in the promotion and publicity of merchandise in the Shop as directed by the Retail Manager
-    To take an interest in the ice sports at the National Ice Centre and the merchandise connected to the sports
-    To take part in and support in the leading of team training sessions and development
-    To be part of the team working towards the achievement of both financial and development targets within the Ice Locker
-    To undertake tasks and duties as may be allocated from time to time in keeping with the responsibility of the post
-    To support with ordering of stock and building relationships with suppliers
-    Support the Store Manager with the Ice Locker monthly rota
-    Take part in promoting Ice Locker and boosting sales through the social channels
-    Support and lead on Panther’s game days
-    Support team with all skate services.
Qualifications & Experience
Essential 
-    Previous restaurant and sales experience
-    Excellent organisation and administrative skills
-    A great understanding of the operational workings of a restaurant and kitchen

Desired
-    Training delivery
-    Previous use of excel and reporting
-    Previous experience in a similar role

Retail and supervisor experience needed. Product training will be provided.

If you like the idea of working in a business which has people, passion and performance at the heart of everything it does, then a role at the National Ice Centre & Motorpoint Arena Nottingham could be for you.

Through delivering outstanding services and experiences, we enrich lives and help put smiles on the faces of concert lovers, comedy fans and ice sports enthusiasts who visit the venue to enjoy our vast array of leisure and entertainment activities and events. Our casual team members are an integral part of our business; delivering excellent customer service to all our visitors and having the ability to work across key areas of the venue. 


To apply, please send your CV and cover letter to nic.recruitment@national-ice-centre.com
Restaurant Sales Co-ordinator
Contract: Full Time 
Salary: £19 - 21k per annum
Hours: 40 hours per week

About Catering and Hospitality 
We specialise in delivering a high standard of catering and hospitality across our suites, VIP restaurants, 20+ bars and catering outlets to a varied and diverse customer base. We are the home of the Nottingham Panthers ice hockey team and a 10,000-capacity arena to the top music artists in the world, (such as Ed Sheeran, Michael Bublé, Mariah Carey, Fat Boy Slim, Bruno Mars & Iron Maiden) and entertainers (Russel Howard, Brian Cox, Michael McIntyre, Cirque du Soleil).  Our event season offers 100+ events a year from August-May as well as the festivals all over the UK throughout the summer. With a dynamic team with endless drive and motivation, we aim to provide world class customer service and entertainment in everything we do.

Job Description
As a Restaurant Sales Coordinator, you will be responsible for selling our brand-new restaurant space, ‘Spotlight’ at the Motorpoint Arena, Nottingham. Working with the Hospitality Manager you will be involved in the strategy, planning, selling, recruitment and the operation of the restaurant experience. You will act as a hospitality sale interlink for the department to ensure a clear and concise communication channel about all upcoming events and functions. In this role, you will promote the values and standards to the catering hospitality event team to deliver the very best in-service standards of work and customer service. 

You will be fundamental in delivering our commercial targets for the restaurant. Working closely with the catering department managers you will contribute and influence the commercial strategy, the culture and continual success of the venue. You will be responsible for training and leading a team of waiting on staff who will act as your core team during the busy event season. 

Key Responsibilities
-    To sell the restaurant space on event nights to walk in guests where possible.
-    To sell the restaurant space on non-event nights for catering functions.
-    Responsible for the operation and smooth running of restaurants within the venue.
-    Responsible for liaising with the Hospitality Manager regarding change in procedure or practise.
-    Responsible for collaborating on the upskilling of the team and coaching staff on service and standards.
-    To help manage the restaurant booking system alongside the Hospitality Manager.
-    Ensuring and enforce full compliance with all Health and Safety legislation.
-    Understanding of HACCP and ability to follow processes and coach others.
-    Ensure that you are coaching and leading by example for the hospitality team. Completing training where necessary and motivating the team to ensure an economical working environment.
-    Daily feedback of any issues that arise. 

Qualifications & Experience
Essential 
-    Previous restaurant and sales experience
-    Excellent organisation and administrative skills
-    A great understanding of the operational workings of a restaurant and kitchen

Desired
-    Training delivery
-    Previous use of excel and reporting
-    Previous experience in a similar role

If you like the idea of working in a business which has people, passion and performance at the heart of everything it does, then a role at the National Ice Centre & Motorpoint Arena Nottingham could be for you.

Through delivering outstanding services and experiences, we enrich lives and help put smiles on the faces of concert lovers, comedy fans and ice sports enthusiasts who visit the venue to enjoy our vast array of leisure and entertainment activities and events. Our casual team members are an integral part of our business; delivering excellent customer service to all our visitors and having the ability to work across key areas of the venue. 

To apply, please send your CV and cover letter to adam.hucknall@national-catering.com
Commerical People Operations Coordinator  
Hours: 40 hours per week and time in lieu over contracted hours  
Salary: Competitive, 33 days holidays including bank hokidays plus addtional benefits 


About Commercial
Here we specialise in delivering a high standard of catering and hospitality across our suites, VIP restaurants, 20+ bars and catering outlets to a varied and diverse customer base. We also deliver Merchandise for arena events and festivals across the country. We are the home of the Nottingham Panthers ice hockey team and a 10,000-capacity arena to the top music artists in the world, (such as Ed Sheeran, Michael Bublé, Mariah Carey, Fat Boy Slim, Bruno Mars & Iron Maiden) and entertainers (Russel Howard, Brian Cox, Michael McIntyre, Cirque du Soleil). Our event season offers 100+ events a year from August-May as well as the festivals all over the UK throughout the summer. With a dynamic team with endless drive and motivation, we aim to provide world class customer service and entertainment in everything we do. 

Job Description
As a People Operations Coordinator, you will be responsible for recruitment, training, event staffing, payroll reporting and human resource coordination, acting as an interlink for the department. In this role, you will promote the values and standards to the commercial event team to deliver the very best in-service standards of work and customer service. 

As the People Operations Coordinator, you will be fundamental in delivering the staffing standard required for catering operations. Working closely with the catering department managers you will contribute and influence the recruitment strategy, the culture and continual success of the venue. You will line manage a staffing assistant who will support you day to day and during events. You will manage staffing communication, availabilities, event allocation, uniform, training matrix, staff check-ins and check-outs and matching skills and experience to role/ area. 

You will also be responsible for supporting Merchandise Managers across the business with health and safety at both venues and festivals. You will work with Merchandise Managers in venues to audit and update their policies and procedures throughout the operation to ensure that best practise is followed. On designated festival sites you will take a hands-on role with welfare checks for staff and complete merchandise unit safety audits. 

Key Responsibilities
-    Working with the department managers to achieve the appropriate recruitment, training and retention strategy
-    Ensure all new starters follow the correct on-boarding procedures
-    Be the lead for a new starters journey through job descriptions, interviews, inductions, documentation and training
-    Efficiently explore improvements for labour costs
-    Manage and be able demonstrate the staffing database of availabilities, allocation to events, training matrix and leavers
-    To attend and actively contribute to all meetings, ensuring that all briefing material is cascaded as appropriate
-    Ensure engagement through effective communication, recognition and ensure positive people management
-    Act as an interlink at a department level to deal with and assist with personnel issues
-    To maintain within commercial and retail health & safety compliance and campion a health & safety/food safety culture. 
-    To identify opportunities to develop talent within the venues succession plan
-    Contribute to deliver a high standard of people well-being, retention and recognition.
-    Matching skills and experience to role/ area
-    Helping the commercial team with health and safety and welfare where needed.
-    Required to work with other operational venues around the UK, including travel and the occasional overnight stay.

Qualifications & Experience
-    Be passionate about people and their impact on the wider vision
-    Training delivery
-    Excellent organisation and administrative skills
-    A great understanding of the operational workings of catering
-    Previous use of Excel and reporting
-    Previous experience in a similar role

To apply, please send your CV and Cover Letter to adam.hucknall@national-catering.com

Finance Administrator 
Hours: 40 hours per week
Salary: Competitive

We’re looking for a driven Finance Administrator to join our Finance team.

Job Description
Working Monday to Friday 9 – 5.30pm you will provide a financial administration function to assist the Finance Department in delivering timely and accurate financial data to be used by the wider business. Including the maintenance and production of accounting records, payments, income collection and banking duties. 

Key Responsibilities
1.To prepare sales invoices and credit notes, where authorised, using the Access Dimensions accounting system.
2. To process accounting entries showing daily/monthly takings via spreadsheet uploads to our Access Dimensions accounting software.
3. Reconciliation of cash received across multiple departments and venues operated by the business and investigating any discrepancies that may occur.
4. To process purchase ledger transactions, ensuring that financial regulations are complied with.
5. To assist with the collection of cash across the site and other venues as required by the business and deputise for the cashiers as and when required. 
6. To account for VAT accurately and completely in respect of all transactions and to assist with queries from VAT returns when required using multi-currency systems and for non-uk entities. 

7. To perform banking duties including raising and cancelling of cheques, investigating bounced cheques and making payments electronically as and when required.
8. This is not a complete statement of all duties and responsibilities of this post.  The post holder may be required to carry out any other duties as directed by a manager. The responsibility level of any other duties should not exceed those outlined above.

Qualifications & Experience
Previous accounts office experience essential studying towards basic accounts qualification or willingness to study essential. Ability to work accurately to deadlines with a high level of numeracy and Good Excel skills with the ability to use Lookup functions and Pivot table is desirable. Good IT skills are essential to help adapt to use of Access Dimensions accounting system. Ability to work in a team environment and maintain the confidentiality of sensitive information with good written and verbal communication skills to enable to provide finance assistance to non-finance colleagues.

To apply, please send CV and covering letter to nic.recruitment@national-ice-centre.com stating why you think you are suitable for this role please email 

Closing Date: 10 September 2019


Hospitality Supervisor
Hours: Casual
Rate of pay: competitive with additional 12% per hour as holiday supplement 


About Catering and Hospitality
We specialise in delivering a high standard of catering and hospitality across our suites, VIP restaurants, 20+ bars and catering outlets to a varied and diverse customer base. We are the home of the Nottingham Panthers ice hockey team and a 10,000-capacity arena to the top music artists in the world, (such as Ed Sheeran, Michael Bublé, Mariah Carey, Fat Boy Slim, Bruno Mars & Iron Maiden) and entertainers (Russel Howard, Brian Cox, Michael McIntyre, Cirque du Soleil).  Our event season offers 100+ events a year from August-May as well as festivals all over the UK throughout the summer. With teamwork, we adapt and overcome with relentless determination and innovation to deliver a successful service.

Job Description
Join our exciting hospitality team here at the Motorpoint Arena Nottingham. This opportunity involves ensuring our team are looking after our guests across our hospitality areas, which include our VIP restaurants, bars and suites. Your role will be to maintain our guest’s high expectation, dealing with any queries. You are expected to be a role model to junior members of the team and help support senior members of the team.

Key Responsibilities
  • World class customer service skills and the ability to deal with a diverse range of customers
  • A keen eye for detail during service
  • A great understanding of the operational workings between a busy kitchen and a functioning restaurant
  • Adhering to all health & safety rules and regulations as well as food safety legislation and safe working practises
  • Able to lead and develop a winning team
  • Working under pressure and motivating those around you
  • Be polite and courteous
  • Ability to promote a welcoming environment where our internal and external guests receive great service
  • Self-motivated and able to work in a busy environment
  • Assist the hospitality management team
Qualifications & Experience
  • Ideally previous supervisory experience in a restaurant or hospitality role
  • Training will be provided
  • Passion for customer service
  • Punctual and display initiative
To apply, please send your CV to staffing@national-catering.com

Catering Team Leader
Hours: Casual 
Location: Motorpoint Arena Nottingham
Salary: Competitive with additional 12% per hour as holiday supplement 

Job Description

Join our exciting catering team here at the Motorpoint Arena Nottingham. This job entails looking after a team of staff to deliver quality customer service to our guests across our arena bars, pop up mobile units and floor bars. Helping to develop an efficient and well-trained team to meet guest expectations through speed of service, efficiency and moxie.
 
Key Responsibilities
-  
    World class customer service skills and the ability to deal with a diverse range of customers and their queries
-      Develop excellent product knowledge
-      Maintain a quick speed of service
-      Able work within and lead a team
-      Working under pressure
-      Be polite and courteous
-      Ability to promote a welcoming friendly atmosphere
-      Self-motivated and able to work in a busy environment
-      Upselling
-      Adhering to all health & safety rules and regulations as well as food safety legislation and safe working practises

Qualifications & Experience
            -      
     Ideally previous supervisory experience in a similar role
            -           Training will be provided
            -           Passion for customer service
            -           Punctual and display initiative
    
To apply, please send your CV to staffing@national-catering.com

Catering Assistants
Hours: Casual

Rate of pay:  Competitive with additional 12% per hour as holiday supplement 
 
Job Description
Join our exciting catering team here at the Motorpoint Arena Nottingham. This job entails looking after our guests across our arena bars, pop up mobile units and floor bars. Meeting our guests’ high expectations through speed of service, efficiency and gumption.
 
Key Responsibilities
-      World class customer service skills and the ability to deal with a diverse range of customers
-      Basic product knowledge
-      Quick speed of service
-      Able to work as part of team
-      Working under pressure
-      Be polite and courteous
-      Ability to promote a welcoming friendly atmosphere
-      Self-motivated and able to work in a busy environment
-      Upselling
-      Adhering to all health & safety rules and regulations as well as food safety legislation and safe working practises

Qualifications & Experience
            -           Ideally previous experience in a similar role
            -           Training will be provided
            -           Passion for customer service
            -           Punctual and display initiative
    
To apply, please send your CV to staffing@national-catering.com

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