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ACCESSIBILITY
At the Motorpoint Arena Nottingham we do our utmost to ensure that neither by action nor inaction,
will any individual or group be reasonably excluded from any activities, facilities or services we offer.


Please view our Accessibility video below, which highlights some of the benefits of our venue!
 


The venue is easily accessible for visitors with mobility difficulties and accessibility needs. We work closely with ‘Attitude Is Everything’ who improve disabled people’s access to live music by working in partnership with audiences, artists and the music industry to implement a charter of best practice in the UK. We were awarded Gold level of the Charter of Best Practice in September 2013. We also work with ‘CredAbility’, a quality assurance system committed to supporting disabled customers. We are a CredAbility Verified Accessible venue.

In January 2015, we introduced the Access Card. The card has been designed by CredAbility to easily and discreetly let businesses know the specific needs of disabled visitors. It translates a person’s disability / impairment into symbols which highlight the barriers they face and the reasonable adjustments they might need.

In 2016, we won an ‘Attitude is Everything’ Outstanding Access award for our BSL interpretation service. This has been developed in partnership with audiences and Performance Interpreting, providing tailored BSL interpretation as part of our core programme and upon request.


CONTACT DETAILS

If you would like to be involved in one of our accessibility focus groups or have any feedback relating to access issues at our venue, please email our Accessibility Officer, Stephen Chaston.

We aim to respond to questions within 14 working days, postal address below:

Stephen Chaston
Motorpoint Arena Nottingham
Bolero Square
Lace Market
NG1 1LA

To book accessible seating tickets via phone, please contact our Box Office team on 0808 164 4616 (this is a free phone number). 


VENUE ACCESS

The Motorpoint Arena Nottingham is fully accessible with flat access, lifts to all floors, and automated doors in most areas.
 

LIFTS & WHEELCHAIR ACCESS

Lifts operate to all floors within the venue and are wide enough to accommodate a standard wheelchair. Lift dimensions and key door sizes are as follows:
 

Motorpoint Arena Nottingham Lift Dimensions

BOOKABLE ACCESS FACILITIES
 

ACCESSIBLE EVENT SEATING
 

Motorpoint Arena Accessible Event Seating



Accessible seating is available within the Arena bowl and Hospitality Suites. Alternating blocks have easily accessed viewing platforms where wheelchair users, companions and those with mobility issues can enjoy excellent views of the stage.

These seats are situated in open areas and on the same level as the concourse, so there are no steps to navigate. All accessible seating is positioned near exits and toilets.

Other seating is available in other areas of the venue for those who do not mind using steps.


BOOKING TICKETS

Tickets can be purchased via phone or in person at the venue via our Box Office team. We accept Access Card at point of booking to ensure a smooth and easy booking experience, and recommend signing up to this service the website: www.accesscard.org.uk. Proof of eligibility will be requested when bookings are made for accessible seating and free companion tickets if you are not a member of the Access Card scheme. For more information, please contact our Box Office via generalenquiries@national-ice-centre.com or by calling 0808 164 4616.

 

TRAVEL INFORMATION
 

DROP OFF POINTS & ENTRANCES

There is a taxi rank located on Lower Parliament Street which allows vehicles to drop off and pick up. The main entrances to the venue can be accessed by using the lift on Lower Parliament Street (located next to the taxi rank) or via Bolero Square situated just off Bellar Gate. Both entrances allow flat floor access and are equipped with automatic opening doors.
 

ACCESSIBLE PARKING

A public blue badge holder car park is located next to the Arena on Dean Street. This area is operated by Nottingham City Council on a first come first serve basis and can’t be booked in advance. There are also blue badge holder parking spaces on Barker Gate opposite the venue and on street parking on nearby streets. Other local car parks offer blue badge holder parking and can be found on our Getting Here page.
 

ARRIVAL INFORMATION

It is best to check event timings prior to arrival, as opening times vary on an event by event basis. Please note that you may have to queue on arrival to enter the venue and should consider this when planning arrival.

We can provide early access upon request for medical or accessibility related concerns. Please contact our Accessibility Officer or Box Office for more information.
 

TOILETS & CHANGING PLACES FACILITY
 

Motorpoint Arena Nottingham Changing Place Facility


Accessible toilet facilities are within easy reach of any location inside the venue, as well as a dedicated Changing Places facilities.

Located on Level 3 of our venue and accessible via the main foyer lifts, our Changing Places facility includes the following facilities:

  • A mobile height adjustable changing bench
  • A ceiling track hoist system to lift people between wheelchairs and the toilet/changing bench
  • Enough space to ensure the bench and toilet can be approached from either side.

For Health and Safety reasons, we do not provide support slings. Customers are asked to bring their own which should be compatible with the loop system.

This facility is located on Level 3 and is available from 9.00am to 11.00pm. During the hours of 9.00am to 7.00pm please contact Box Office located on Level 2 before using this facility. During the hours of 9.00pm to 11.00pm please contact the nearest member of staff before using this facility. A RADAR key is available upon request.

Stewards located around the venue will help you in finding the nearest toilet from your seat.
 

MEDICAL REQUIREMENTS

Customers who need to bring medical items with them to an event are asked to make this known to the venue prior to arrival to avoid any security related concerns and allow us to ensure you enjoy your experience.

Please note the venue does not provide wheelchairs for hire and customers needing mobility aids should provide their own.
 

INTERPRETER SERVICES

We are pleased to be working with Performance Interpreting to provide a new accessible BSL service. Please view the video below for more information!


Look out for the following message on event pages that indicates there are interpreter services available at that event or show:

 

BSL Interpreter available for this event

There will be a BSL interpreter at this event. You can book tickets in person at our Box Office or via 0808 164 4616. Please note, if you require the interpreter service, please request this when booking tickets and allow at least 4 weeks’ notice prior to the event.

 

If your access requirements change after purchasing your event ticket for any unforeseen circumstances we endeavour to work with you to find a suitable solution. Please inform us as soon as possible as a suitable solution may not be always be possible.
 

ACCESS TO THE PERFORMANCE

A hearing assistance system is installed within the main Arena bowl for customers with a hearing impairment. This is accessed via a infra-red headset available from the Box Office during events. Please note customers will be asked to sign out a headset which is to be returned at the end of the show to a member of staff. Infra-red hearing assistance systems are also installed in our conference suites located on levels 3 and 4 of the venue. Information on this service will be provided upon booking with our sales staff. For further information please contact our Box Office team on 0808 164 4616.

Interpreter services can be provided on request when booking tickets. To allow us to make a reasonable adjustment to provide this service please allow us 4 weeks’ notice prior to the event date.

ASSISTANCE DOGS

Assistance dogs are welcome at the venue, but please be aware that noise levels can be high during some events. At the time of booking please let our Box Office team know if an assistance dog will be accompanying you to the venue. Please note we do not take responsibility for any assistance dogs and ask that the dog remains with or in sight of the owner.

 

STROBE LIGHTING

Strobe lighting may be used on occasions during performances, however this can vary on an event by event basis. If you have questions relating to a specific event please contact our Box Office on 0808 164 4616.
 

USEFUL INFORMATION
 

SENSORY TOURS

For customers that need to familiarise themselves with the venue before attending an event, please contact our Box Office team on 0808 164 4616 to arrange a suitable time to visit.
 

LITERATURE

Braille copies and large print versions of our terms and conditions are available upon request from Box Office in the main foyer.
 

EMERGENCY EVACUATION

We operate a PEEP (Personal Emergency Evacuation Plan) registration system. For customers who may require one, please ask our customer service agents for more information at point of booking or on entry into the venue.
 

FOOD & DRINK OUTLETS

All of our food and drink outlets are fitted with low level counters to aid customers when purchasing products. We also strive to ensure that all our overhead signage is provided in large colour contrasting clear text.
 

SHOP & MERCHANDISE OUTLETS

Our shop and merchandise outlets are fitted with low level counters.

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